IBC Group is a global leader in blockchain consulting and advisory, supporting high-profile Web3 projects with strategy, fundraising, and go-to-market execution. With hundreds of projects under management and a fast-growing team across multiple regions, IBC needed to maintain high standards of client service while scaling at speed.
Challenge
As IBC expanded, its operating model began to show strain:
- Fragmented operations: Work was spread across WhatsApp groups, Telegram channels, Asana boards, and spreadsheets, making it difficult to maintain a single source of truth.
- Reporting bottlenecks: Weekly client updates and internal reporting required manual data entry, slowing response times and creating inconsistencies.
- Scaling pressures: Each new project added disproportionate overhead, threatening the team’s ability to grow without expanding staff headcount.
- Strategic visibility gaps: Leadership lacked a real-time, holistic view of portfolio performance, creating risks in decision-making and resource allocation.
Solution: Partnering with DOCE
DOCE collaborated with IBC to redesign its operational backbone around AI-driven automation, real-time reporting, and scalable processes. Key initiatives included:
- Unified Project Intelligence
- Integrated IBC’s Asana and Notion environments with DOCE's AI connectors.
- Built dashboards that consolidated all project deliverables, deadlines, and KPIs into a single live view.
- Reduced reliance on WhatsApp coordination by centralizing updates in structured dashboards.
- Integrated IBC’s Asana and Notion environments with DOCE's AI connectors.
- Automated Client Communications
- Developed AI workflows that generated tailored weekly progress reports for each client based on live project data.
- Ensured every client received consistent, accurate, and branded updates without additional effort from consultants.
- Developed AI workflows that generated tailored weekly progress reports for each client based on live project data.
- Predictive Resource Allocation
- Introduced machine learning models to forecast bottlenecks in project pipelines.
- Enabled leadership to proactively shift consultants and resources across accounts, reducing missed deadlines by 30%.
- Introduced machine learning models to forecast bottlenecks in project pipelines.
- Process Automation (RPA)
- Automated repetitive internal tasks such as invoicing prep, time tracking reconciliation, and KPI reporting.
- Freed consultants to focus on strategy, client management, and innovation rather than admin work.
- Automated repetitive internal tasks such as invoicing prep, time tracking reconciliation, and KPI reporting.
Results
- 70% faster reporting cycles: Weekly reporting time dropped from 5 hours to under 90 minutes per consultant.
- 40% more projects managed with the same headcount: Scaling achieved without proportional staff increases.
- 25% improvement in client satisfaction scores: Clients cited consistency, transparency, and timeliness in feedback surveys.
- Real-time strategic visibility: Leadership gained a unified dashboard of portfolio health, enabling faster decision-making.
- Operational resilience: IBC was able to onboard and manage multiple high-profile token launches simultaneously without breakdowns in process.
Testimonial
“DOCE helped us build the operational backbone we needed to scale. From automated reporting to predictive resource allocation, their AI solutions made us leaner, faster, and more transparent with our clients. It has transformed how we deliver consulting at scale.”
— Mario Nawfal, Founder, IBC Group
Key Services Used
- AI-Powered Project Intelligence
- Automated Client Communication
- Predictive Resource Allocation
- Process Automation (RPA)
Ready to scale like IBC?